How Brands Used COVID-19 as a Marketing Tool


The COVID-19 pandemic has adversely afflicted companies all in excess of the globe. With rigid vacation limitations and lockdowns in position, corporations had been confronted with source chain disruptions, well being and protection problems, and much more. To correctly adapt to the calls for of the new standard, a lot of companies have been pressured to adjust their operations, services, and choices.

To keep afloat through this interval, brand names have doubled down on their promoting initiatives. From enhanced investing to asserting their presence across a number of platforms, marketers have produced use of the ongoing overall health crisis to place their companies on the map, hence offering way to new marketing strategies for the new normal. But how precisely did they do it? Read on to discover out far more.

How Brand names Utilized COVID-19 To Their Gain

1. Angling intake as heroism

When the pandemic hit back again in March 2020 and quarantine protocols have been in total swing, millions were being compelled to wander on a money tightrope. The health and fitness and logistical problems prompted by the virus enormously influenced the steadiness of firms and this sooner or later led to higher unemployment rates. To reduce prices and assure company continuity throughout this period, companies throughout all industries experienced no decision but to lay off workers.

Apparently plenty of, a handful of enterprises made use of this predicament to their advantage. To reinforce their brand’s attractiveness and reach, entrepreneurs have manufactured it a position to angle consumption as heroism.

Internet marketing strategies supplying donations and economic relief to influenced functions have been all about social media and businesses would repeatedly convey to their audience that buying their solutions will support them retain their shop likely. As a funds disaster, brands who had been capable to make their buyers experience like heroes were inevitably equipped to close on gross sales.  


LARQ’s “Pay It Forward” campaign is a very good case in point of this. By supplying a $20 discounted off their customers’ buy cost for donation, they collected $18,000 to give PPE for health care staff via Immediate Reduction.

2. Emphasizing the relevance of self-treatment

The thought of self-care has been place in the highlight in recent several years, even before the pandemic entered the photo. Spending shut consideration and taking treatment of one’s psychological health and fitness is getting to be a lot more and additional vital in strengthening an individual’s good quality of life. When the COVID-19 disaster rolled in, this proved to be extra critical than ever considering the fact that quarantine protocols have put a severe strain on the wellbeing of many.

By catering to a person’s require for self-treatment, a number of manufacturers see this situation as a marketing and advertising tactic. To guarantee effective marketing for the duration of COVID19 firms in fashion and luxurious advised their viewers that their merchandise can aid them offer with the harsh realities of the pandemic. In just one instance, Jolyn, a swimwear brand, reinforces the self-treatment strategy with its “staycation” infographic showcasing its assortment. 


3. Contributing to social will cause

Marketing throughout the pandemic has also taken a socially energetic solution in which firms turn into concerned in social leads to. Models marketplace their items so that buyers obtain from them in the name of supporting a person yet another, strengthening the narrative of solidarity and togetherness in situations of disaster.

Whilst this practice has by now existed prior to the pandemic, it might seem more attractive now as the current era of shoppers is a lot more socially knowledgeable than prior to. For example, some makes associate up with non-financial gain corporations or charity groups to whom they’ll enable. Many others assure to lead a portion of their revenue to all those most influenced.

Having said that, you will have to shell out near consideration to this internet marketing strategy considering the fact that it could appear off as insincere. Far more than that, you’ll have to think of how your audience will get it, in particular since this approach typically arrives with the criticism that the contribution is usually compact as opposed to the revenue acquired.

Just take, for case in point, Unilever’s donation generate. As the enterprise is regarded for quite a few cleaning soap and cleaning solution brand names, it would make feeling for them to come into the scene with disinfectants to struggle in opposition to the virus. With that, they have pledged €100 Million worthy of of soaps, sanitizer, and bleach to educational facilities, hospitals, and healthcare facilities around the globe.


4. Reliability and dilemma solving

Adhering to the preceding details, other organizations reangle the story of the pandemic as a crisis of logistics. In this situation, you frequently see B2B firms chat about how COVID19 has interrupted their provide chain, triggering a drop in revenue and a increase in charges. Considering the fact that their solutions are much more in desire than at any time, logistics corporations angle their internet marketing techniques to show that they can deliver the needed solutions.

This marketing and advertising tactic surely resonates with their target viewers as it retains a grain of truth of the matter. The journey constraints throughout borders have impeded the source chain, making it complicated for a business in times of pandemic to have on with their functions. Since they are proficiently equipped to fix troubles, this is precisely the purpose why companies in the shipping and delivery field have popped up and are thrived.


Lalamove tends to make its move by showcasing its talents to assistance corporations in their provide chain. In this post, they deliver tips on how modest to medium organizations can endure by way of the crisis. As a phone to action, Lalamove can help corporations confront logistical problems to maintain their company likely.

5. Thriving by controversy

“Negative publicity is nevertheless publicity.”

Indeed—some organizations have dabbled with destructive publicity and controversial statements to get their audience’s notice. Even with adverse publicity, brands can nevertheless obtain traction as folks converse about them on social media platforms and open discussions of social concerns.

For illustration, some businesses downplay the pandemic as a “staycation” somewhat than a major global wellness challenge. This helps make them become the talk of the city, and not in a good way. On the other hand, organizations continue to utilize this advertising and marketing tactic to make their model known and get reputation on social media, even if it is not a very good picture for now.

Belo’s #PandemicEffect definitely did not bode very well with the public. Persons took to the internet to open discussions on attractiveness criteria and how this can impact one’s mental health, primarily how the pandemic has addressed the populace. Despite the fact that it was negatively gained by the public, the hashtag was trending and people were being chatting about the advert.


6 Write-up Pandemic Internet marketing Suggestions

The pandemic has surely brought various troubles to conquer, and lots of classes have been figured out about the past handful of yrs. In the confront of the new regular, your model should be prepared to enhance marketing techniques in a article-pandemic planet. To aid you out, below are a handful of suggestions and tricks you may want to think about as you get a move in direction of the new normal.

1. Reinforce your on the net presence

With the pandemic forcing most to change on-line, people are now paying out more time scrolling as a result of their feeds to remain up-to-date and connected. Due to the fact of this, social media has turn into a more powerful advertising avenue for your small business. Below, you can use compensated commercials, material marketing and advertising, and far more to develop your on-line existence.

This way, you can catch the interest of a wider viewers and boost your probabilities of making far more potential customers.

2. Apply empathy and personalization

To assistance reinforce your on line existence, generating written content that your audience can relate to will certainly go away an effect. For instance, building social media posts or blogs that deal with their pain details and displaying honest empathy can help you make reliability in the industry and make trust.

A lot more than that, don’t forget to contemplate the time and context of your concentrate on viewers so that you won’t publish offensive written content, driving absent your prospective customers. With that, you must understand your clients better, including figuring out where by they are in their buyer’s journey, what written content they want to see, what structure, and the like.

3.Reassess requires and anticipations

Sector tendencies are at any time-shifting, and no just one marketing method is a a single-size-matches-all option. Since of this, you need to consistently reassess your business wants and handle your expectations to make them in good shape the problem at hand. This will support you acquire the most effective marketing and advertising strategy to speedily adapt and answer to these adjustments.

4. Inject enterprise values into your marketing strategies

Genuineness and sincerity have become important components in a buyer’s obtain selection. Fantastic products are not the only providing stage of a business—values can also aid your consumers pick your model more than rivals. For case in point, lots of are commencing to reside sustainable life, earning them far more prone to getting items that use sustainable packaging.

By exhibiting what your enterprise stands for and its values, you can make it a lot more relatable for your prospective customers and assist them determine on your products and solutions.

5. Take care of your present buyer base

Creating new sales opportunities and grabbing the notice of new clients is a ought to for your company to increase. Even so, you must not neglect to make client retention a precedence. Just one of the most effective techniques to make your enterprise identified is by way of word-of-mouth, and you can attain this with the assist of your present client base.

Bettering their buyer experience demonstrates that you care about their desires, producing them really feel heard and appreciated. By accomplishing so, they’re more most likely to propose you to their buddies and relatives as a tried out and tested answer and assist your business enterprise to grow.

New Normal, New Advertising

The implications of the pandemic can be viewed in businesses throughout all industries. As organizations proceed to alter to the new ordinary, providers have invested much more in their advertising initiatives. By way of thorough preparing and a good knowledge of their audience, they’ve productively been capable to impact how their consumers perceive the COVID-19 disaster. 

Eventually, these developments have led to the emergence of advertising and marketing techniques. Marketers have reevaluated their promoting designs by thinking about a lot of aspects, which includes content material, on the web existence, company values, and purchaser-centric ways. If promoting is not actually one particular of your main competencies, then partnering with a trusted digital promoting agency like Spiralytics can enable your small business lower higher than the relaxation. Speak to us currently to increase and adapt via the new standard!

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