Ask a Gallery Owner | Follow up with a Client Who Has Failed to Make Payments


remind clients about payments

I received the adhering to e mail from an artist who was in the uncomfortable situation of possessing offered a piece to a collector and agreeing to a payment system, only to have the client are unsuccessful to follow via on the approach. In this sensitive predicament, tact is likely to be the crucial, but at the same time you do not want to conquer around the bush. Go through the artist’s knowledge alongside with my proposed approach to resolving the scenario underneath.

Great Morning Jason,

Thanks once more for an additional superb presentation. I like your systematic approach to factors. Smaller bites. Persistence.

If I had been 20 several years youthful, I would go back into the enterprise. I’m not much too previous, I’m far too targeted in my have art job to have the time to devote to the advertising of other people in a gallery environment (and, I hated the hard cash flow!).

When I signed on for this webinar, I didn’t appear closely at the description (from previous expertise, I knew it would be excellent details). I believed you have been heading to communicate about follow-up just after the successful sale, massaging the purchasers for future patronage. I was so intent on listening that I did not feel to request the question till the time was up.

My other conundrum is embarrassing and possibly not exceptional. For the duration of our studio tour very last October, a friend and regional art patron was fascinated in two items. Keen to make the sale, I presented to produce them for approval. He couldn’t make up his mind. Just after a couple of times he explained to me he’d like both equally, but the cost… I claimed, guaranteed, make payments, and gave him a price cut for the pair. (What a dope, but artists are needy.) Overall price, only $400. He made me the initial $100 payment.

That is all I have obtained to date, even even though I have despatched qualified statements and we see each and every other at regional arts events. He continue to has the paintings hanging in his town property.

I’m not truly anticipating you to give me solutions for possibly of these situation, just views for potential presentations.

Thanks all over again, Jason. I really take pleasure in our qualified friendship. Desire I lived closer to Scottsdale.  We’d appear to your openings.

Finest regards,

D. Smith


My response:

The problem is a little bit uncomfortable and I would participate in off of the awkwardness. Deliver the customer a take note alongside these traces:

Pricey __________

This is a bit uncomfortable, but as you’ll don’t forget, previous October you ordered two pieces from me just after our open up studio tour, ______ and _________. At the time we agreed to a value of $400 and you manufactured a deposit of $100. I had envisioned to receive the stability around the next months, but as of nonetheless haven’t received any further payments. I am guaranteed it is just an oversight or mix-up and would like to make preparations for the remaining equilibrium.

Please call me at your convenience, or, if you would like, you may well simply just send the payment to me at the handle beneath.

Thanks so significantly! Your continued patronage means the entire world to me.

D. Smith

If the observe does not work, give him a get in touch with and say the exact same detail. I am absolutely sure he isn’t seeking to acquire edge of the predicament and that there definitely was simply just combine-up or he forgot. I suggest you send a take note appropriate absent. The more time it goes on, the more uncomfortable it gets.

Permit me know the final result!


Have You At any time Been in This Problem?

Have you at any time had a consumer not observe by means of with a payment approach? How did you manage the predicament? Do you have any tips for artists going through this difficulty? Leave your ideas and experiences in the feedback under!


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