Fake negative comments – Bluewire Media

Posted by
Adam Franklin

A fake destructive remark could happen on your Google reviews, on your Fb website page or even your LinkedIn profile — and it is very a frightening prospect because it could impact your organization!

I’ve spoken at a few conferences recently and it’s attendees’ most widespread panic!

View this small online video to discover what to do with phony unfavorable assessments (as very well as real damaging testimonials).

Watch the 08:18 minute training listed here
or on
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To begin with allow me begin by declaring that a authentic/legit unfavorable overview is not a terrible thing (…even even though it might truly feel that way!)

Provided you have plenty of good testimonials, acceptable persons looking through the assessments know that you cannot be all things to all people.

In simple fact reports present that a couple unfavorable assessments are basically good for small business.

In the online video I share how I’m not anxious by my book’s 1 star critique on Amazon:

The book’s content is excellent, nonetheless the file format is not appropriate with my Kindle (I purchased only two years ago). Amazon Kindle, you really screw up consumers!

Now, next, let us search at how to respond to a phony unfavorable remarks.

If you suspect the reviewer is not a serious purchaser (aka a phony reviewer), consider this format:

“Hi _______, I can not seem to be to obtain any report of you in our buyer database. Can you remember to make contact with me on e mail or telephone range with the facts you made use of to invest in/indicator up? Then I can obtain you in my program and I can solve this challenge for you.”

This structure will work out if they are a legit purchaser or not, and also tends to make it clear to other individuals that this unfavorable reviewer may well be a fake.

I hope that is been beneficial.

If you’d like a framework for replying to 6 unique forms of responses, please download the free Unfavorable Remarks Reaction Template

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